At Naturally Crystals, we want all our customers to be happy with their orders. However, if this is not the case, we have a returns procedure.

You have 14 days, from receipt of your order to request a refund/exchange and dispatch the products back to us.

Please contact us with your order number and return/exchange request.

When returning products, they must be returned unused and in the original packaging. When the items have been received by us, we will issue a refund.

Please allow 3 working days for the refund to be processed. The refund will be made by the same method that the original payment was made.

We will return all payments made for your order, including the costs for shipping the product to you (except for extra express delivery costs, if requested by you).

You will have to pay return shipment costs.
All returns must include the order number, for identification. Failure to do so may delay the refund.

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